This Privacy Policy describes the data processing practices of j9pm. By using our platform, you agree to the collection and use of information as described in this document.

1. Introduction

J9pm ("we", "Platform") respects the privacy of every individual using our services. This Privacy Policy transparently explains the types of information we collect from registered members and website visitors, how that information is used, stored and protected, and the rights you hold regarding your personal data.

This document applies to all services provided by j9pm including the official website at j9pm.onl, mobile apps for iOS and Android, and all our official communication channels. This Policy should be read together with Terms and Conditions j9pm, which forms part of your overall agreement with us.

J9pm is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of processing our members' personal data. We only collect data that is necessary and use it solely for legitimate purposes.

2. Personal Data We Collect

J9pm collects various types of information depending on how you interact with our platform. The following is a detailed explanation of the types of data collected:

Account Registration Information

  • Full name as stated on your identification card.
  • Date of birth for age verification (18 years and above).
  • Active email address for account communication purposes.
  • Mobile number for two-factor authentication.
  • Passwords stored in encrypted (hashed) form – we do not store passwords in plain text.
  • Current state or city of residence.

Identity Verification (KYC) Information

  • Copy of Malaysian identification card (MyKad) – front and back.
  • Proof of current address such as a utility bill or bank statement.
  • Bank account details for deposit and withdrawal purposes.
  • Additional documents if required for anti-money laundering (AML) compliance.

Platform Usage Data

  • Wagering history records including wins and losses.
  • Deposit and withdrawal history including payment methods used.
  • Login and account activity with timestamps.
  • Game preferences and platform usage patterns.

Technical Data

  • IP address and network information.
  • Device type, operating system, and browser version.
  • Cookie data and session identifiers.
  • General location information based on IP address.
Data Category Purpose of Collection Retention Period
Registration information Member account management Throughout active account + 5 years
KYC Documents Identity verification & AML compliance 7 years after account closure
Transaction records Financial audit & reporting 7 years as required by law
Activity log Security & fraud prevention 2 years
Cookie data User experience & analytics Up to 1 year

3. How We Use Your Data

J9pm uses collected information solely for legitimate platform operations. The following are the primary purposes for which your personal data is used:

Account Operations & Services

Registration data is used to create and manage your member account, verify identity, process deposits and withdrawals, and manage your wagering history. Without this data, we are unable to provide platform services to you.

Security & Fraud Prevention

J9pm uses technical data and activity records to detect and prevent fraudulent activity, money laundering, unauthorised access, and platform abuse. This includes monitoring unusual usage patterns and multi-factor authentication to protect your account.

Communication & Customer Support

Your email address and phone number are used to send important account notifications, customer support responses, relevant promotional information (if you have consented) and required system updates. You may unsubscribe from promotional emails at any time via the unsubscribe link in those emails.

Legal & Regulatory Compliance

Certain member data is retained and shared with the relevant authorities when required by law, including compliance with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements. j9pm complies with all lawful directives from regulatory bodies and law enforcement authorities.

Platform Improvements

Usage data analysed in aggregate and anonymised form is used to understand platform usage patterns, identify areas for improvement, and develop new features that are more useful for our members. This analysis does not involve personal data that can identify a specific individual.

4. Data Sharing with Third Parties

J9pm does not sell, rent, or trade members' personal data to third parties for marketing purposes. We only share information in the following limited circumstances:

  • Payment Providers: Required transaction information is shared with approved payment providers such as FPX, TNG eWallet, GrabPay and Boost to process your deposits and withdrawals.
  • Game Providers: Basic account information is shared with game software providers integrated with the j9pm platform to enable access to their games.
  • KYC Services: Identity verification documents are shared with trusted identity verification service providers to complete the KYC process.
  • Authorities: j9pm will disclose data when required by law, court order, or lawful direction from a regulatory authority.
  • Analytics Services: Anonymised usage data is shared with analytics providers for platform improvement purposes.

All third parties working with j9pm are bound by strict data protection agreements and are only permitted to use your information for specified purposes.

5. Data Security

J9pm implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or accidental disclosure:

Technical Security Measures

  • 256-bit SSL Encryption: All data communications between your device and j9pm servers are encrypted using banking-grade TLS/SSL protocols.
  • Database Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form in a secure database.
  • Two-Factor Authentication (2FA): j9pm supports two-factor authentication to protect your account from unauthorised access even if your password is compromised.
  • Continuous Monitoring: The j9pm security system is monitored 24/7 to detect and respond to any security threats promptly.
  • Penetration Testing: The j9pm platform undergoes regular security testing by independent security experts to identify and address system vulnerabilities.

Organisational Security Measures

  • Access to members' personal data is restricted to staff who require it to perform their duties only.
  • All j9pm staff who handle personal data undergo regular data protection training.
  • Clear incident response procedures have been established to address any data breaches swiftly and effectively.

6. Cookie Policy

J9pm uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform to help us improve functionality and user experience.
  • Functionality Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
  • Analytics Cookies: Used by third-party analytics tools to understand traffic patterns and platform usage in aggregate, anonymised form.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the j9pm platform.

7. Your Rights Regarding Personal Data

As a j9pm member, you have the following rights regarding your personal data that we hold, in accordance with the provisions of the Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.

Right to Rectification

If your data is inaccurate or out of date, you have the right to request that we correct it promptly.

Right to Erasure

You may request the deletion of your data subject to applicable legal retention obligations.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

In certain circumstances, you may request that we limit how we process your data while a dispute is being resolved.

To exercise any of the above rights, please contact the j9pm data protection team via email or live chat. We will respond within 14 business days. In some cases, we may need to verify your identity before processing your request.

8. Data Retention Period

J9pm retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. Financial records and KYC documents are retained for 7 years after account closure in accordance with Malaysia's legal requirements. Activity log data is retained for 2 years for security and audit purposes.

When data is no longer needed, j9pm will securely delete or destroy the information using methods that ensure it cannot be recovered. For data stored in physical format, appropriate destruction methods such as shredding will be used.

9. Third-Party Links

The j9pm platform may contain links to third-party websites or services such as game providers or payment processors. This Privacy Policy applies only to the j9pm platform and we are not responsible for the privacy practices of those third-party websites. We recommend that you read the privacy policy of each website you visit.

10. Changes to Privacy Policy

J9pm reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When material changes are made, we will notify members via their registered email and a prominent notice on our website at least 7 days before the changes take effect.

The "Effective" date at the top of this document indicates when the latest Privacy Policy came into force. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how j9pm handles your personal data, our data protection team is ready to assist:

  • Live Chat: Available 24/7 directly on the j9pm platform – the fastest way to get a response.
  • Privacy Email: [email protected] – for written enquiries and official data-related requests.
  • Telegram Channel: Check page Platform for links to our official support channels.

j9pm is committed to resolving all privacy-related enquiries within 14 working days. For more complex complaints, we will notify you of the expected resolution timeline.